FAQ

We’ve gathered the details that matter most when you’re shopping with Wearrealamerica, covering everything from placing an order to handling a return. If your situation isn’t fully addressed here, you can always reach out to [email protected] for personalized help.

Placing and Managing Your Order

You don’t need to create an account to shop with us—guest checkout is always available. That said, having an account does come with a few conveniences:

• Faster checkout on future visits
• Access to your order history and current order status
• Updates about new releases and special promotions

If you’ve forgotten your password, the “Lost password?” link on the login page will walk you through resetting it. For a wrong email address, we can update that for you, along with your name and address, but the order itself can’t be changed once placed.

We reserve the right to accept or decline an order at any time after it’s received, even after you’ve seen a confirmation or the card has been authorized. Should we need to cancel on our end, a credit goes back to the original payment method. If you decide to cancel after placing an order, a cancellation fee of 30% of the Total Price applies—this is due to the fees our merchant processor charges us, and it applies regardless of how quickly you cancel. Orders that have already been packed or shipped cannot be canceled.

Payment and Security

All transactions are processed in US Dollars. If your card uses a different currency, the total is calculated using the daily exchange rate of the date your card issuer processes the transaction. We accept VISA, Mastercard, AMEX, and PayPal. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

When you pay by credit card, your information is entered on an SSL secure web page, then SSL-encrypted and sent directly to our credit card provider’s network for authorization. Your credit card details are not stored on our servers.

Shipping and Delivery

All orders are processed and shipped from our warehouse. During holidays and sale seasons, please allow extra handling time. Your shipping address must be entered using the English input method—if your address contains non-English letters, substitute them with similar English ones (for example, “?” can become “c”). After the order has been processed or shipped, the shipping address cannot be revised, so we recommend using a residential address rather than a vacation address.

Delivery time depends on the shipping option you select. Tracking information is emailed the day after your order ships, as it typically becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

Promotion and discount codes cannot be combined with other promotions and discounts unless stated otherwise.

Free shipping is available on orders that meet the minimum amount required, using economy shipping. This excludes discounted, sale, and oversized/overweight products.

Customs, Taxes, and Fees

The prices on our site are tax-free in US Dollars. Once your order reaches its final destination, import taxes, duties, and related customs fees may be charged by your local customs office. These charges are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department. For more details on potential charges, your local customs office is the best resource.

Returns and Refunds

If you’d like to return an item, you need to submit your request within 30 days from receiving your order. Include your order number and the reason for the return. Our team will review the request, and if it’s approved, we’ll send you the next steps. Items must be in original condition with packaging intact. Final sale items are listed in our Returns Policy.

All return shipping fees and any other miscellaneous fees are the responsibility of the customer.

If you received merchandise that is incorrect, missing, or defective, reach out within 7 days from receiving your order. Please include your order number, photographs of the item(s), and any related references. We’ll work to resolve the issue as quickly as possible.

Processing returns can take up to 14 business days from the day we receive your return. We’ll email you a confirmation once it’s been processed.

Refunds are credited to your original form of payment. For credit or debit card payments, the refund is sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. The timeline for the credit to appear on your account depends on the bank, so contacting them directly is the best way to check on its status.

If your question isn’t covered here, email [email protected]—we’re happy to help.