Return Policy
Understanding Your Shipping Options and Risks
Selecting the FREE SHIPPING (Without Tracking) method means we supply a Proof of Shipping, but you will not have visibility into the package’s journey thereafter. The responsibility for non-arrival rests with you under this choice. Should 60 days pass without delivery, the matter moves to our tier 2 support team, and a full refund is issued without further inquiry.
For any order exceeding $75, opting for STANDARD SHIPPING (With Tracking) is strongly advised. This allows continuous monitoring of your shipment until it reaches your address.
What Qualifies for a Return
Returns must be initiated within 45 days of receiving your order. To begin, reach out to us with your order number and the reason for the return. Our team reviews the request and, upon approval, provides the next steps.
Only items bought directly through https://www.wearrealamerica.com are eligible. Products acquired from authorized retailers must be sent back to those sellers according to their own policies.
Returned goods need to arrive in their original packaging, complete with all accessories, manuals, and documentation. They must be unused and in the exact condition they were sent. We cannot accept items showing stains, folded cards, or broken seals and plastic foiling. When the condition of a returned product is not acceptable, we reserve the right to withhold a refund or exchange. Personalized products are excluded from refunds and exchanges entirely.
When Items Cannot Be Returned
Several situations fall outside our return scope: merchandise bought through other retailers, products that were incorrectly purchased, and items damaged due to customer mishandling. Additionally, returns presented without a receipt may be declined, and Wearrealamerica retains the right to refuse any return.
Handling Faulty or Wrong Products
If you received a defective unit, an incorrect item, or are simply dissatisfied with your order, contact our Customer Support team to begin the return process. You will need to supply the following:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In certain cases, a video or photo of the defective product is required as evidence before a refund or replacement can be processed.
Modifying or Canceling Your Order
For modifications or cancellations, contact us promptly with your order number and the desired change. We will confirm once the adjustment is made. Any cancellation after an order is placed incurs a fee of 30% of the Total Price, regardless of how quickly it is requested—even a second later—because the merchant processor charges us a cancellation fee. Orders that have already been packed or shipped cannot be canceled.
Refund Processing and Timelines
Processing a return may take up to 14 business days from the date we receive it. A confirmation email is sent once the return is processed. Depending on the situation, a full or partial refund is issued for returned items.
All refunds go back to the original payment method. For credit or debit card payments, the refund is sent to the card-issuing bank within 14 business days of receiving the returned item or the cancellation request. Contact your bank for details on when the credit appears on your account. If the refund has not yet posted, reaching out to your bank or credit card company is recommended, as posting times can vary.
Starting Your Return and Final Refund
To obtain the return address, contact our Customer service at [email protected]. After we confirm that the logistics status is normal, the refund for the order is processed as quickly as possible, with the refund time falling within 30 days of receiving the goods.
